1. Scope of Validity (valid from 01/01/2016)
These general terms and conditions of sale (GTC) govern the relationship between the company luxeforyou and its customers. Any divergent agreement requires written form to be valid.
2. Prices and VAT
Our prices are indicated in Swiss Francs (CHF) and include VAT.
The prices available on our site www.luxeforyou.ch are indicative and may be modified at any time. Only the prices guaranteed by a written offer remain valid until the expiration of that offer.
3. Warranty
Unless otherwise indicated for used items, all products sold by luxeforyou are free from manufacturing defects. Moreover, to the knowledge of luxeforyou, these products are not encumbered, declared, stolen, or lost to a third party or an insurance as well as to the official manufacturer, nor subject to a retention of title clause. Before delivery to the buyer, packages are checked to ensure the accuracy of their contents. Unless otherwise stated, the warranty on products extends for one year, with the invoice serving as proof of warranty.
Excluded from the warranty are damages resulting from a modification or repair made by the buyer, or due to wear, force majeure, as well as non-compliance with operating instructions.
4. Internet Purchase
Orders are only accepted through the online store on the website www.luxeforyou.ch and confirmed by email. Orders placed by telephone or letter are not processed. If it is found after confirmation of the order entry that an item is not deliverable, the corresponding order is canceled by luxeforyou. The customer cannot claim any additional entitlements.
5. Pricing
All prices are inclusive of Value Added Tax (VAT), as well as statutory taxes in Swiss Francs. Additional costs such as extra material, packaging, shipping, delivery charges, and surcharges for certain payment methods and services are billed separately. Subject to technical changes, errors, and printing mistakes, luxeforyou has the right to modify prices at any time. The price indicated in the store or published at the time of the order on www.luxeforyou.ch is applicable. Price changes occurring after the confirmation are not considered.
6. Secure Payment on the Site
In all cases, regular payment triggers the dispatch of the merchandise. Orders are payable in advance by prepayment or by credit card without discount.
The order validated by the customer on the website will only be effective when the credit institution has given its agreement. In case of refusal from it, Luxeforyou reserves the right to cancel the order or stop the shipment of the parcel. In such cases, the customer will be contacted by email or phone as quickly as possible.
For products requiring provisioning, the order is executed only against payment of a deposit, either in cash or by transfer.
The balance is to be paid, either cash on delivery or against advance transfer.
In case of cancellation of the order, the deposit paid remains acquired as down payment.
If the order is fully paid and the goods are not deliverable, the customer will be refunded in full.
7. Liability
Claims for damages for impossibility of performance, breach of contract, fault at the conclusion of the contract and for tort against luxeforyou and its agents of execution and completion are entirely excluded. Any liability for indirect and consequential damages resulting from misuse or poor performance is excluded. In particular, the customer cannot claim damages for consequential damages in warranty cases.
8. Data Protection and Data Security
luxeforyou commits to complying with general data protection and data security provisions. The data entered by the client are processed confidentially and used for the execution of the transaction and for advertising purposes.
The transmission of all personal data and credit cards takes place using internationally proven encrypted SSL technology.
9. Final Provisions and Jurisdiction
Our business activities between the customer and luxeforyou are based solely on Swiss law.
In the event of disputes arising from consumer contracts, the court of the domicile or the seat of one of the parties is competent for customer claims. Any situation not stipulated in these general terms and conditions of sale will be governed by Articles 184 and following of the Swiss Code of Obligations.
The legal venue for any dispute is Nyon.
If certain points of these GTC lose their validity, this does not affect the validity of the other provisions.
10. Return and Refund Policy
Article 1: Exclusion of the Right of Withdrawal for Conforming Items
In accordance with the sales policy of Luxe For You, KDS Diffusion SARL, it is expressly stipulated that any item delivered and matching the description provided on the company’s website cannot be returned or refunded. Therefore, neither the delivery fees nor the price of the item will be refunded under these conditions.
Article 2: Provisions for Defective or Damaged Items
In the event that an item presents a defect or damage not mentioned on the website at the time of purchase, the customer must return the item and submit a written request to Luxe For You, KDS Diffusion SARL, at the following address: 1 rue de la Morchae, 1260 Nyon, within 30 days of receiving the item.
Article 3: Verification and Refund Procedure
Upon receipt of the returned item, a team of experts from KDS Diffusion will conduct inspections to confirm the validity of the claimed defect or damage. If the issue is verified, KDS Diffusion commits to refunding the customer the full price of the item as well as the standard shipping costs incurred, within 30 business days following the conclusion of the inspections.
Article 4: Reservation Clause
KDS Diffusion SARL reserves the right to refuse any refund or return request if the aforementioned conditions are not met or if the inspection concludes that there is no defect or damage not disclosed on the website.